Support

Email support@pazli.app. We usually answer within a day.

I didn't get my 6-digit code

Codes come from hello@pazli.app and arrive within a minute. Check your Spam or Junk folder. If it's there, mark it "Not spam" so the next one arrives in your inbox. Still nothing? Tap Send a new code in the app, and check the email address you typed.

I forgot my password

On the sign-in screen, tap Forgot password?. We'll email you a code, and you choose a new password in the app.

How do I join a cook's kitchen?

Ask your cook for their kitchen code, or tap the link they share. In the app, choose I order food, then enter the code.

How do I pay?

You pay the cook directly, the way they describe in the app (for example cash at pickup, or a payment app). Pazli doesn't take payments.

Something's wrong with an order

Contact your cook first: they can see your order and your note. If you can't sort it out, write to us.

Reporting or blocking someone

Customers can report a kitchen from the bottom of its menu. Cooks can report or block a customer in Settings → Your customers. We review every report within 24 hours.

Deleting your account

Open Settings → Delete account. This removes your account and its data (see the Privacy Policy). If you're a cook with a week that still has orders, cancel that week first so your customers are told.